Virtual Teams – 3 Communication Tips

Posted on January 27, 2011 by



Sender - Receiver - we're all happy!

In the sender / receiver model of communication it’s the responsibility of the sender to verify the message has been received by the receiver the way you intended.  Here are three tips.

  1. Understand that some communication loss will occur – some studies indicate that over 90% of communication is through non-verbal cues (tone of voice, inflection, body language, etc.)
  2. To compensate for this inherent loss during virtual communication, try to share your message in multiple ways. For example, when you conduct a conference call create an agenda with a brief explanation of each topic and your expectations (i.e. Project Status – give any client feedback). Then, share the materials ahead of time. When the call begins, briefly discuss the agenda and ask if there any questions. This way, participants will know and understand why you are covering each topic and can be better prepared.
  3. Finally, always follow-up with an overview of the meeting to include any action items, who is responsible for each and dates for completion, if possible. Bottom line, never assume that everything was understood.

This process is similar to plan the meeting, conduct the meeting, review and then share what really happened at the meeting. What’s different for virtual teams are the need to use multiple methods and give a little more detail during the planning portion.