Browsing All Posts published on »January, 2011«

Virtual Teams – Media Richness

January 31, 2011 by


Various technologies have various levels of media richness. Media richness means communication media have varying capacities for resolving ambiguity, negotiating varying interpretations, and facilitating understanding. Media is said to be very rich when it provides: the availability of instant feedback; the capacity of the medium to transmit multiple cues such as body language, voice tone, […]

Communication – Listen

January 29, 2011 by


Typically listening is not the first thing that comes to mind when communication is studied. This is unfortunate because we spend about 45 percent of our communication time listening. Tests have shown, however, that we are usually only about 25 percent effective in listening (Huseman, Lahiff, & Hatfield, 1976). That is, we listen to and […]

Communication – Progressive Elaboration and Progressive Communication

January 28, 2011 by


The essential concept of progressive elaboration is that organizations, teams, and people do not have to have all the pieces and parts fully known before beginning. Don’t get me wrong, having details is important, but not for everyone. This approach fits very well with the change driven methodologies of Agile and Lean Software Development.  Communication […]

Need to Know vs. Nice to Know: PM’s and Functional Managers- a critical partnership

January 27, 2011 by


Part of the project manager’s (PM) role is to delegate tasks to resources to get the work done.  Mostly these people report to functional managers, not the PM leading the project. So, what do you do when assigned tasks don’t get done because a resource’s first allegiance is not to the project, but to their […]

Virtual Teams – 3 Communication Tips

January 27, 2011 by


In the sender / receiver model of communication it’s the responsibility of the sender to verify the message has been received by the receiver the way you intended.  Here are three tips. Understand that some communication loss will occur – some studies indicate that over 90% of communication is through non-verbal cues (tone of voice, […]

Communication – BAR SOAP

January 26, 2011 by


Lack of communication can be the kiss of death for information technology projects. Industry data often points to a breakdown in communication as one of the primary reasons for project failure. Reluctance to share information regarding barriers to a project’s success is the nail in the coffin. This absence of information sharing is known as […]

Virtual Teams – Conflict Resolution, Prove and Triumph

January 25, 2011 by


Prove it Maneuvering the political gauntlet through artful conversation and word-smithing will not resolve conflict.  Nothing will stop conflict the like graceful execution and control of a project that leads to on time, on budget completion. This is the area where the project management fundamentals are a focal point.  Earned value may not be glamorous, […]