Posted on November 20, 2009 by


In the spirit of Thanksgiving being less than a week away, imagine hosting the traditional family meal at your home. Eager to impress the family, you have carefully written out specifications for each dish. You’ve made a rub for the turkey that contains a myriad of ingredients, and you’ve added sour cream to the mashed potatoes as your grandmother suggested. Unfortunately, a couple of family members are allergic to an ingredient in your turkey rub and they break out in hives. This is a TGW. However, the entire family loves the mashed potatoes and wants the recipe. This is a TGR. Quite simply, when discussing quality a TGW is a Thing Gone Wrong and a TGR is a Thing Gone Right. It may not always be as obvious as a family member covered in hives, so research may be needed to collect the data.


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Posted in: Six Sigma