Quality Circle

Posted on November 19, 2009 by

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A Quality Circle is a small group of people with a leader that works together to suggest ideas for improving quality in their organization. The concept of the Quality Circle originated in Japan. An example of a Quality Circle would be five employees at Furry Friends Food, a pet food company, that meet every Tuesday afternoon to analyze quality problems and present their ideas to management. This week they are discussing the number of customer complaints about the sharp edges on the cans of cat food. After some brainstorming and discussion, they decide they will gather some data on whether using re-sealable plastic bags is a feasible alternative to the metal cans. If the data suggests that it will be well-received by customers and profitable, they will present their suggestion to management.

Posted in: Six Sigma