Manage Stakeholders Expectations Process

Posted on May 18, 2009 by


Manage Stakeholders Expectations is one of the 42 project management processes described in the fourth edition PMBOK®. It’s one of the five Communications knowledge area processes, and one of the eight Executing processes.

The primary purpose of this process is to work with stakeholders to meet their needs and resolve issues. The Stakeholder Register provides the list of stakeholders, and along with the Stakeholder Management Strategy, contains information on each stakeholder that will assist in working effectively with them. This process is fundamentally about communication, so the Project Management Plan, which contains the Communications Management Plan, is needed as a guide for communicating with individual stakeholders. An Issue Log and Change Log are maintained to track stakeholder concerns and any changes that are made. Communicating with upset stakeholders can involve finesse and tact, so the intangible tools of this process are: Communication Methods, Interpersonal Skills, and Management Skills. Change Requests are an expected output of this process, and with those changes comes updates to Project Documents and the Project Management Plan.