Identify Stakeholders Process

Posted on February 19, 2009 by

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Identify Stakeholders is one of the 42 project management processes outlined in the fourth edition PMBOK®. It’s new to the fourth edition.

Identify Stakeholders is categorized as one of the five Communication knowledge area processes, and one of the two Initiating process group processes. The purpose of this process is twofold—first, discover the people and organizations that are impacted by the project, and secondly, document relevant information about them. There are a couple documents that should be examined when discovering stakeholders—the Project Charter, and if there is procurement involved in the project, the procurement documents. These documents should list names and organizations of key stakeholders involved in the project. By interviewing these stakeholders, they are usually able to identify additional stakeholders. The task of gathering information about the stakeholders is called Stakeholder Analysis, which is a tool and technique of this process. Information gathered may include: roles, interest areas, expectations, influence levels, amount of potential impact and support, and how they are likely to respond in certain situations. If there are a large number of stakeholders, they should be classified into useful groups. The Stakeholder Registry is the primary output to this process—this is the document containing the list of stakeholders and relevant information about them. The other output is the Stakeholder Management Strategy which outlines a plan to increase support and minimize obstruction from the stakeholders. Project managers must be careful about the type of information that is included in this document and control who has access to it.